Shipping

Calzado Ana Chavez works with different parcel companies (national coverage) to ensure that your purchase arrives correctly at its destination. We work with: FEDEX ESTAFETA REDPACK IMPORTANT: Any unforeseen or delivery setback on the part of the parcel company that owns the package of your order will not be the responsibility for any reason of Calzado Ana Chavez or www.calzadoanachavez.com. The parcel and/or shipping company is solely and fully responsible for the shipments and their delivery from the moment the packages are collected until they are delivered to the recipient. Calzado Ana Chavez and www.calzadoanachavez.com are completely exempt from any responsibility and/or guarantee once the merchandise is delivered to the parcel and/or shipping company. DELIVERY TIMES All shipments are STANDARD and delivery time varies depending on destination. From 6 to 10 business days -IMPORTANT: The delivery time is considered from the moment the order has been collected by the parcel company. SHIPPING DELAYS Remember that Calzado Ana Chavez processes all orders for shipping 1 to 3 business days before being collected; However, some orders may be delayed longer due to force majeure beyond the control of Calzado Ana Chavez. Bank authorization for Credit/Debit Cards. Request for information on orders with a high risk of fraud. Orders with incomplete information. (Missing information / Incorrect shipping address, among others...) Holidays / weekends Weather, transportation, transit or delays by parcel delivery We do not process orders on weekends or holidays. This means that order preparation and collections will only take place from Monday to Friday. All orders placed after 12:00 pm will be scheduled for pickup the next business day. Calzado Ana Chavez does not control the status of your order once the package has been collected and placed in transit through the parcel service. This must be consulted by the client on the official website of the parcel. Delivery time may be affected if no one is present at the address, if the zip code is considered extended coverage, a risk area or if it is forced. It is the customer's full responsibility to communicate directly with the parcel along with their tracking number to reschedule another delivery or in case they have not been able to locate the address, give the necessary references to achieve delivery or consult the office to which they are located. send to. In the event that the package returns to our facilities and the parcel report indicates that it could not contact the customer for delivery, it could not be delivered to the home or it was never collected at the office where it was located, it will be issued automatically. a new guide with the net cost (by the parcels) of the standard guide ($149MXN) so that the shipment can be made again. These costs will be borne by the client without exception and the order will be detained in our facilities until payment is made. TRACK YOUR ORDER When you generate the shipping guide for your order, you will receive an email (to the email provided in your original order) confirming the tracking number. Once your package has been collected; It is extremely important to check the history of movements and their status in any of the following links (Verify that the parcel company corresponds to your tracking number with which your package was sent). Track your package: FEDEX, REDPACK ESTAFETA NOTE: Don't forget to check the "junk mail" / spam folders within your email to verify if this email (shipping confirmation) is in any of these folders. If you do not receive the aforementioned email, you can contact us to help you.