Returns

These policies are publicly available for your review before making any purchase.

Calzado Ana Chavez wants you to feel 100% satisfied with your products and that is why we offer you the possibility of requesting a return for your purchases through a Gift Card / Store Credit within the first 10 calendar days after receiving your purchase. . No refund requests will be processed once the time granted to execute this action has expired.

We do not make money refunds.

REVIEW AND EVALUATION
All returns are subject to prior authorization by Calzado Ana Chavez. A review and evaluation of the original state of the products will be carried out; as well as the purchase conditions. For the return to be authorized, all products must be unused and in the same conditions in which they were delivered to the customer for the first time. Calzado Ana Chavez does not accept complaints, claims or protests if the product shows signs of having been used, washed or mistreated ; since these conditions nullify the right to make any return request.

Calzado Ana Chavez inspects all of its products when packaging them to ensure that each and every one of them is new and free of defects. This process helps us monitor the quality of each product individually and provide better service; thus preventing the customer from intentionally damaging or modifying the products in order to make them candidates for return due to factory defects. If Calzado Ana Chavez considers or discovers that the product has been manipulated in any way; The right to request any type of refund will automatically be lost.

All products that have been purchased on sale or with any type of discount; including any promotional code, are final sales without the right to returns.

Any The return is final and non-transferable, and it is a mandatory requirement that the person who made the purchase is the same person who carries out the entire return process following these policies. If Calzado Ana Chavez considers that the return request is risky, false or has been manipulated in any way, we will ask the customer for additional information to verify their identity. If any inconsistency is found in the information provided, the right to make any return request will be automatically canceled for the safety of the user, owner of the purchase and Calzado Ana Chavez.
RETURN METHOD
Our returns are made to via Store Credit/ Gift Cards valid for 1 year from its issuance and will be valid for future purchases within our online store mercadonachavez.com

SHIPPING FOR RETURNS
You can choose one of the following options to send your return:

1. Estafeta Guide $149

Get a shipping guide with a preferential price. This option allows you Use our agreement with Estafeta to send your returns at a lower cost. When using this option. The shipping cost will be automatically subtracted from the total amount of your return. (Store Credit / Gift Card)

2. Other parcels 

With this option, you can choose the package of your preference. The shipment of your return must be made only through an official parcel company and the shipping costs will be covered by the customer in full.

For security, return packages will only be received through official parcel stores that have a registry in our facilities. W e do not have a reception area for the general public.

 

Any setback, damage or unforeseen delivery caused by any package will not be the responsibility of Calzado Ana Chavez .